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Plan For Success — Not Surprises
A Cat® Customer Value Agreement (CVA) isn’t just about parts. It’s about keeping your operation running without the headaches. With built-in services like S•O•SSM Fluid Analysis, Condition Monitoring and our Services Commitment, you get ahead of minor issues before they become major problems.
The best move? Connect with your dealer. They’ve got the tools, insights and support to help you get the most out of every machine. Don’t leave anything to chance. Make the most of your investment with a CVA today.
First Things First: Services Commitment [Exclusive With A CVA]
Life happens. But when things don’t go as planned, we’re here to make sure you’re covered. If your maintenance parts don’t show up when they should, we’ll make it right with up to $1,000 in Cat® Credit*.
And if your machine breaks down? No sweat. With a CVA and dealer labor, we’re on it. You call; we schedule. We’ll run diagnostics before we even show up, and we’ll have a technician out by the end of the second day. If parts aren’t available by then, we’ll cover the cost of your repair part — up to $1,000 — so you’re back to work without the stress.
Because when you need us, we’re ready. That’s our services commitment.
Two More Reasons CVAs Are A No-Brainer
S•O•SSM Fluid Analysis
There’s a group of fluid experts at Caterpillar who are here to help you monitor fluid health and catch abnormal wear and contamination. When you get fluid analysis with your CVA, you’re not just checking a box. You’re taking control. It’s a proactive move that helps you catch contamination and abnormal wear before they turn into costly component failures. Because keeping your equipment running smoothly starts with knowing what’s happening beneath the surface.
Condition Monitoring
With Condition Monitoring, your Cat dealer and Caterpillar work together to monitor your machine’s health closely, analyzing important machine data and advising you on important maintenance decisions. Thanks to our advanced tech, we can predict things like injector failures within 100 hours — helping you avoid unexpected downtime before it even happens.
We’ve Got Tons More…
Looking for more ways to keep your equipment running at its best? We’ve got you covered. From expert insights and exclusive updates to everything you want to know about CVA’s. Here’s how you can stay in the loop.
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Head to the CVA Hub
Learn more about the value CVAs offer, the different options available for your equipment and discover real customer testimonials.
*All Cat Customer Value Agreements (CVAs) include a maintenance parts availability commitment. CVAs with dealer labor include technician response and repair parts commitment. Second Day response is provided by the end of the second business day from initial customer contact, with calls outside dealer business hours considered received at the start of the next business day. Next Day response is by the end of the next business day after initial contact or the customer’s requested Order Need-By-Date. Customers receive up to $1,000 in Cat Credit for maintenance and common repair parts not covered by warranty or an Equipment Protection Plan (EPP). Cat Credits are not to be issued to federal/state government entities, public institutions, or tribal entities. For full terms, visit Cat Credits.
Dealer participation may vary.