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Beyond Sale: Caterpillar’s Commitment to Aftermarket Services at Bauma 2025
By Caterpillar. | Posted: Mar 5, 2025
As excitement builds for Bauma 2025 in Munich, Caterpillar is gearing up to showcase its unwavering commitment to customer success through comprehensive aftermarket solutions. By tackling industry challenges and prioritizing customer needs, Caterpillar’s team will highlight how their services deliver excellent value to customers worldwide.
Services Commitment That Makes Things Simple for Customers
Caterpillar’s support doesn’t stop with engineering excellence. Tailored Customer Value Agreements (CVAs) ensure that customers get the most from their equipment and businesses, helping to extend equipment life and maximize their investment. Advanced tools like remote access diagnostics, condition monitoring and features such as fluid sampling offer peace of mind, detecting potential issues before they lead to downtime.
As part of our Services Commitment*, exclusive with a Customer Value Agreement, Caterpillar commits to next day maintenance and second day common repair parts availability. If parts are not available as promised, costs may be offset by reimbursing customers for the value of the late part up to a specific amount (depending on the country/ dealer). Additionally, the program offers a 2nd day technician response time to fix unplanned repairs
*The program’s availability varies by region. For more details, customers should contact their local Cat® dealer.
Caterpillar’s aftermarket services provide customers with a trusted partner dedicated to long-term value. At Bauma 2025, Caterpillar will showcase its CVAs, rebuild programs, and proactive maintenance solutions. Gianluigi Mariani highlights the importance of these services:
“Our aftermarket services are designed to ensure equipment reliability, optimize performance, and help reduce operational costs. With solutions like Customer Value Agreements, customers benefit from scheduled maintenance, genuine Cat parts, and expert support, which all contribute to optimizing equipment life and enhancing productivity. It’s about keeping customers’ operations running smoothly and profitably.”
The Cat services area will showcase the full spectrum of aftermarket solutions. Visitors can explore the value of Certified Rebuilds, CVAs, and data-driven digital solutions like VisionLink, Parts.cat.com and SIS2GO. These solutions drive proactive maintenance, help optimize performance, and enhance the total cost of ownership. This immersive experience highlights how Cat integrated solutions deliver reliability and long-term success for customers worldwide.
Join Us at Bauma 2025
At Bauma 2025, Caterpillar will showcase its passion for helping customers succeed. Discover how our comprehensive services redefine what’s possible in construction.
Visit us in Munich to experience firsthand why Caterpillar’s unparalleled support is trusted by construction businesses across Europe and beyond. Caterpillar is proud to bring not just machines but a complete range of value to every customer
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